Terms and Conditions

Basic provision

These general terms and conditions are issued in accordance with Section 1751 et seq. of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the “Civil Code”), by the seller, who is:
Lukáš Pauliny – Imeow; ID No. 08699127; Bílkova 855/19, 11000 Prague
regulating the mutual rights of the seller and a natural person in the course of their non-business and business activities, hereinafter referred to as the buyer for simplicity.

These terms and conditions are an integral part of the purchase agreement. However, any deviations agreed upon in the purchase agreement shall take precedence over the provisions of these terms and conditions. The purchase agreement and the terms and conditions are always concluded in the Czech language. The online store is operated by the seller at www.imeow.cz, hereinafter referred to as the website for simplicity.

Information about goods and prices

The main information about the goods and their properties can be found in the details of each product on the website. The price is always listed under the title of each product, or before a brief description depending on the nature of the goods. Prices are final and since we are not VAT payers, the value-added tax is not included in the price. All prices listed on the website are valid for as long as they are displayed on the website. This does not affect the possibility of the seller to conclude a purchase agreement under individually agreed conditions. Please note that the information on the website is of an informative nature and does not create an obligation for the seller to conclude a purchase agreement. Details of individual discounts are always provided in the description of each promotion. Payment of the purchase price before the goods are shipped is not a deposit.

Software goods

Due to the nature of the goods, we do not guarantee that the online applications and programs we provide will meet all of the buyer’s requirements, and we do not provide a guarantee for any defect or possible damage that may arise in these cases:

1. Cases where the software is used contrary to the user documentation.
2. Absence of features or functions that are not listed in the software product description.
3. The fact that the software does not contain any legislative changes or does not correspond to the interpretation opinions which were unknown to the seller at the time of its development.
4. Cases where the software is operated on unsuitable hardware or hardware that is contrary to the current recommended requirements stated in the product description.
5. The fact that the software does not work on hardware that is not commonly available at the time of its development or on hardware or operating system that is not supported.
6. Cases where the software is operated on incorrectly configured computer or on a poorly set up computer network.
7. Cases where the software is operated in conjunction with programs from other manufacturers that prevent it from running smoothly.
8. Cases where the buyer carries out or allows interventions into database files using means other than the supplied software.

Order and conclusion of purchase contract

To create an order, you choose from the current offer on the Imeow.cz website, and in some cases, we can also send you an individual price offer via email. From this offer, you select the number of pieces, payment and shipping methods, and we ask you to fill in your contact and billing information.

The conclusion of a purchase agreement is as follows: After clicking the “Order” button in the second part of the order, you will receive an order confirmation via email. This constitutes the conclusion of the purchase agreement.

If you choose to pay by “Cash on Delivery,” this confirmation is sent automatically after clicking the “Order” button. If you choose “Bank Transfer” or “Online Card Payment” as the payment method, this confirmation is sent only after the successful processing of the transaction.

Before placing the order, we allow you to check all the information related to the order on the “Checkout” page. The condition for accepting the order is the correct completion of the mandatory information in the order. As the seller, we are not responsible for any problems with the delivery and usability of the software product if incorrect information is provided.

Depending on the nature of the order (quantity of goods, purchase price), we may ask you for additional confirmation of the order. We also inform you that we are not obliged to conclude a purchase contract, especially with persons who have previously seriously breached their obligations arising from the purchase contract or the terms and conditions.

Please note that all costs incurred by the buyer as a result of distance communication (costs of internet connection, costs of telephone calls, etc.) are borne by the buyer himself and do not affect the final price of the order.

If we are unable to meet your order, we will contact you without undue delay via your email with a proposal for an alternative offer, and the moment of confirmation of the sent proposal is considered the moment of concluding the purchase contract.

In case you decide to cancel the order, you have the option to do so free of charge before the goods are shipped, either by email at info@imeow.cz or by phone at +420 773735022.

If there has been an obvious technical error on our part in stating the price of goods in the online store or during the ordering process, we are not obliged to supply the goods to the buyer at this clearly incorrect price, even if the buyer has received confirmation of the order according to these terms and conditions. In such a case, we will inform you without undue delay to the email address provided with a modified offer. The modified offer is considered a new proposal of the purchase contract, and the purchase contract is concluded by confirming the new proposal of the order.

The seller shall not be liable for any errors resulting from third-party interventions into the online store or from its use in a manner contrary to its intended purpose. The buyer must not use any procedures when using the online store that could have a negative impact on its operation, and must not carry out any activities that could enable unauthorized interference with or use of the software or other components that make up the online store by themselves or third parties, or use the online store or its parts or software in a manner that is contrary to its purpose or intended use.

Payment and delivery of goods

Payment

You can use the following methods to pay for your order:

1. Payment on delivery
2. Payment by bank transfer
3. Card payment online mediated by Comgate

Goods delivery

In the case of software goods, we will provide you with the goods no longer than 24 hours after payment has been made.

You can choose from the following two carriers to send physical goods:

1. Zásilkovna
2. Czech post

The price is then calculated according to the weight of the shipment, including packaging and filling material, as follows:

1. Zásilkovna – weight to 5 kg: 59,- Kč
2. Zásilkovna – weight to 10 kg: 139,- Kč
3. Zásilkovna – weight to 20 kg: 239,- Kč
4. Zásilkovna – weight to 30 kg: 399,- Kč
5. Česká pošta – weight to 5 kg: 99,- Kč
6. Česká pošta – weight to 10 kg: 139,- Kč
7. Česká pošta – weight to 30 kg: 249,- Kč

In case the total price of goods within one order exceeds CZK 2500, shipping via Zásilkovna is free of charge.

If we need to deliver the goods repeatedly due to reasons on your side, you are obliged to cover the costs associated with such repeated delivery of goods.

Information on costs associated with delivering the goods, as stated on the website, is valid only if the goods are delivered within the territory of the Czech Republic.

Withdrawal from the contract

If you have made a purchase not within the scope of your business activities, you have the right to withdraw from the purchase agreement. The period for withdrawing from the purchase agreement is 14 days and begins:

1. On the day of receipt of the goods.
2. On the day of receipt of the last delivery of goods within one order.
3. On the day of receipt of the first delivery of goods if the subject of the agreement is repeated delivery of goods.

However, you do not have the right to withdraw from the contract within the 14-day period in these cases:

1. If it concerns the provision of printed matter, graphic materials, subscriptions, virtual products, and software licenses, which have been handed over or activated.
2. If the delivered goods have been individually customized according to the buyer’s wishes.
3. In other cases specified in Section 1837 of the Civil Code.

To withdraw from the purchase agreement, you can contact us via email: info@imeow.cz or any other method specified in the “Contacts” section on the imeow.cz website. If you do so, you are obliged to return the goods to the seller within 14 days from the day of withdrawal. In this case, we do not bear the costs associated with returning the goods, even if the goods cannot be returned by regular postal service due to their nature. Furthermore, the buyer is obliged to return the goods undamaged, unused, unsoiled, and if possible, in the original packaging. In the event of damage to the goods, the seller is entitled to unilaterally offset this damage against the claim for the return of received financial means. After receiving the goods, we will refund the received payment for the goods within the next 14 days, using the same method as we received the funds. In the case of mutual agreement, it is possible to send the received payment in another way.

If we have also provided you with a gift along with the goods, then the gift contract is concluded with a resolutive condition, and in the event that you withdraw from the purchase agreement, the gift contract regarding such a gift ceases to be effective, and you are therefore obliged to return the provided gift together with the goods.

Rights from defective performance

We are responsible for ensuring that the purchased goods do not have defects at the time of receipt and have the characteristics that were stated in the product description or that the buyer could expect based on the nature of the product within the advertising pertaining to the product, and that the goods are of a quality corresponding to the supplied sample or template. Your obligation as a buyer is to verify that at the time of receiving the goods from us, whether by personal pickup or through a contracted carrier, the goods are complete and in undamaged packaging that shows no signs of damage. In the event of any defects, immediately notify the carrier. By signing the delivery note, you confirm that the package was not damaged in any way. In the event of a complaint, we follow the complaint procedure located on the imeow.cz website. You can enforce your rights in the event of defective performance on our part at Bílkova 855/19, Prague 110 00.

Out-of-court settlement of disputes

If you feel that we have neglected something or violated any of the obligations imposed on us by the purchase agreement, you can use out-of-court dispute resolution provided by the Czech Trade Inspection Authority located at Štěpánská 567/15, 120 00 Prague 2, ID: 000 20 869, website: https://adr.coi.cz/cs, or the European Consumer Centre Czech Republic located at Štěpánská 567/15, 120 00 Prague 2, website: http://www.evropskyspotrebitel.cz, which is a contact point according to Regulation (EU) No 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).

Final Provisions

All the above agreements between us as the seller and you as the buyer are governed by the legal system of the Czech Republic, and if the relationship arising from the sales contract includes an international element, then the parties agree that the relationship shall be further governed by the legal system of the Czech Republic and consumer rights arising from generally binding legal regulations shall not be affected by this. We always strive for your satisfaction, but we are not bound by any code of conduct arising from the Civil Code pursuant to Section 1826 (1) letter e).

By purchasing our products, you do not acquire the right to use other elements of our website, such as copyrights to content, including page layout, photos, videos, graphics, trademarks, logos, and other content and elements belonging to us as the seller. Their use is prohibited without our consent. By purchasing software, you acquire the right to use the software exclusively for your own purposes, within the scope of the licenses acquired.

We archive the sales contract, including the terms and conditions, in electronic form and it is not accessible.

The wording of the terms and conditions may be changed or supplemented by the seller. This provision does not affect rights and obligations arising during the effectiveness of the previous wording of the terms and conditions.